Fire Service Conflict Resolution DVD
Being a great leader requires outstanding conflict resolution skills. This DVD contains a crash course on Kim's best selling book "How to Deal With Annoying People."
You will learn how to identify social style so you can adapt to get along with anyone at the station or in your personal life. You'll discover why you get along with some people and butt heads with others. This DVD will help you improve your conflict resolution skills and deal with all those annoying people out there!
Some of the topics covered on this DVD include:
* Why we Have Conflict
* Dealing with our Expectations
* What our Behavior Communicates to Others
* Understanding the Analytical
* Understanding the Driver
* Understanding the Amiable
* Understanding the Expressive
* Strengths and Weaknesses of Each Style
* How to Identify Your Style
* Things You Do That Cause Conflict and Annoy Others
* How to Adapt to Get Along with Anyone
* How Each Style Approaches Projects
- Item #: Fire Service Conflict DVD
